The importance of roofing warranties

By Jesse Sanchez. 

Discover how Mule-Hide is transforming the way contractors handle roofing warranties.   

In this episode of Roofing Road Trips®, host Heidi J. Ellsworth discusses the crucial topic of roofing warranties with industry experts David Phillip and Joe Landmichl from Mule-Hide. The conversation focuses on the essential role warranties play in providing peace of mind for building owners, while also detailing how Mule-Hide's innovative approach is making the warranty process more streamlined and efficient for contractors. 

David, warranty technical manager at Mule-Hide, expresses the importance of warranties in roofing, likening them to additional protection for building owners beyond standard insurance. “When we're dealing with an asset like a roofing warranty, there are times where you want to have additional protection,” David explains. He notes that Mule-Hide’s warranties offer building owners a reliable option to keep their roofs leak-free for a set period, provided contractors adhere to specified processes and standards. 

Joe, who handles national training and instructional design at Mule-Hide, discusses the evolution of warranty processes, describing the transition from cumbersome paper applications to streamlined digital solutions. Mule-Hide's new system is designed to be user-friendly and accessible, allowing contractors to manage their warranty submissions through a centralized online portal. This new approach not only simplifies the process but also provides contractors with real-time updates and a clear outline of next steps, enhancing transparency and efficiency. 

One of the key innovations discussed is the new software that Mule-Hide has developed to address the pain points contractors face with traditional warranty processes. Joe points out that the system's transparency is a game-changer: “We are now keeping our contractors in the loop of every step... it is mind-blowing because not everybody's always that transparent.” 

David also shares the importance of being “warranty eligible,” a status that ensures only vetted and trained contractors can offer Mule-Hide warranties. This process involves a commitment to quality and adherence to Mule-Hide’s specifications, ensuring that warranties are upheld with the highest standards. 

Read the transcript or Listen to the podcast to learn more about how Mule-Hide is setting new standards in the roofing warranty landscape!